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Help & Information

Frequently Asked Questions

We only accept orders through our website, we do not have a physical store.

We ship to the US and accept all major credit and debit cards and offer a range of buy now pay later services.

We hope you love your MERABI, however if it is not suitable you can return for a full refund within 14 days of receiving your order.

To return your item(s) please use our portal here.

At MERABI we obsess with the fit and fabric of our pieces to make you feel amazing.

To find your perfect MERABI fit you can refer to our size guide hereor contact our Client Concierge team here.

We cover all import duties when shipping to the US.

Depending on which state you are in there may be some Sales Tax to pay, this will be calculated at the checkout.

Placing your order

We are exclusively stocked at nadinemerabi.com.

All orders go through our website. Once you have found your perfect MERABI, select your size and add it to your basket and complete your payment at checkout.

We offer a variety of payment options including Klarna and you can also view the price in your preferred currency. If you need help placing an order please email hello@nadinemerabi.comor drop a message on our live chat and our Client Concierge Team will be happy to assist you with your order. We do not accept payment over the phone or via bank transfer but we promise it’s a quick and easy process.

We can’t wait to see you wearing MERABI!

We accept all major international credit and debit cards and PayPal.  We also offer buy now pay later options with Klarna and Split it.

We do not accept cash on delivery.

You can find out more about all our payment options here

Yes, we do. You can Buy Now, Pay Later with
Klarna and Split it

You can find out more about all our payment options here

Unfortunately once your order has been placed we are unable to cancel/amend your order.

Unfortunately once an order has been placed we are unable to add items to the order.  The quickest option would be to place another order for the additional items.

SIZING HELP

You can refer to our size guide here and find specific fit information for each style on the product page.

Please email hello@nadinemerabi.comor drop a message on our live chat and our Client Concierge team will help you select the perfect size for you.
To find your MERABI fit, we would require your bust, underbust, waist, hip and height measurements.

All total or inseam lengths for the MERABI  of your choice are located under the size & fit information on the product page.
Your MERABI can easily be altered in length by a local seamstress and will not affect the desired look, fabric or design. 

We are consciously working on reducing our carbon footprint, and this is something that you can do too. Together, by reducing the number of shipments we send out, we can make a huge difference on the carbon emissions that we put out into the world.Please consider whether you need to order both sizes. If you do - then, of course, that is totally fine. We just ask for you to think about the unnecessary impact this can have on the world if you need some sizing advice.If you're unsure on sizing, we can help you. Please email us directly at hello@nadinemerabi.com, and we will get back to you within 24 hours, to personally talk you through our sizing. That's exactly what we're here for.
By working together on this, you will get the right size the first time round, there will be no hassle for you with returning the unwanted size, and we will massively reduce our carbon emissions.
Together, let's do our bit towards saving the world 🌎

DELIVERY

We ship to the US with FEDEX, all orders are sent tracked and secure. All orders require a signature upon delivery.

US Standard Delivered in 3-6 Business Days - $22.00

US Priority Delivery ( 1-3 Business Days) - £24/$32.00

Please note: We cover import duties on all orders to the US.

If ordering to the USA and if your order is more than $800 you may be required to complete a 5106 form directed by US customs in order for us to have your package released to you. This is a one time form, if you have already completed one you will not need to complete it again. 

​​We ship to the USA on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.  

Please note that for certain US states, due to state law NADINE MERABI will calculate, collect and remit US sales tax in states where legally required and details of this will be shown at checkout.

We ship worldwide with DPD and FEDEX, all orders are sent tracked and secure. All orders require a signature upon delivery.

International Standard Delivered in 3-6 Business Days - $20

Please note:We cover import duties on all orders to the US and EU, outside of that you may be liable for charges.

Orders will typically be delivered within 3-6 business days

Please note: We cover import duties on all orders to the US and EU, outside of that you may be liable for charges.

As soon as your order has been dispatched we will send you an email with your tracking number.  We can’t wait for you to create MERABI moments!

We offer standard delivery to the US, delivered in 3-6 business days.

Orders will typically be dispatched within 24 hours Monday- Friday.

Refunds & Exchanges

We hope you love your MERABI, however should you need to return your item, you can do so within 14 days of receiving your order. All items must be returned in an unworn and resalable condition. 

Please note, refunds will be processed within 7 working days of receipt at our HQ.
Return and customs fees must be covered by the sender.

Please use the Returns Portalto process your refund and generate a returns label.
When using our Returns Portal you will need a printer for some options.

Alternatively, you can return your MERABI to us via your local postal service however we advise you to use a trackable service as we are not liable for any items lost in transit.

The Return address is:

Nadine Merabi
Unit F1 Longford Trading Estate
Thomas Street
M32 0JT
Manchester, UK

No, we do not offer exchanges. If you need a different size, colour or style we recommend returning the original item for a refund and buying the new item.

Yes, you can use our Returns Portalto get a reduced rate or your local postal service.
Please note when using our Returns Portal you will need a printer for some options.

Returns and custom fees must be covered by the sender.

Refunds will be processed within 7 days once received back at MERABI HQ. Thank you for your patience

GIFT CARDS

We offer both a Digital and Physical Gift Card on site- The digital one will be delivered to your email whilst the physical gift card will be posted to you, delivered in an exclusive MERABI box and bag.

Yes, please email hello@nadinemerabi.com and our Client Concierge Team can assist you with a custom order.

No, our Gift Cards are non-refundable.

Gift Cards are valid for 12 months from the day of purchase.

AFTERCARE

Due to the delicate nature of our styles, we advise dry cleaning only for best results.

Due to the nature of our garments please be careful with sequin and hand-embellished items.
These are delicately made so please be mindful of jewellery when worn.

Your MERABI can easily be altered in length by a local seamstress and will not affect the desired look, fabric or design.
You can also email hello@nadinemerabi.com should you require any further assistance here.

OUR BUSINESS

Please contact us on socials and email for any enquiries, please note the quickest way to contact us is via email.

Monday- Friday- 8am-5pm BST /  3am- 12pm EDT

We are based in Manchester, UK. We do however ship worldwide, delivery is super quick, you can find times here.
We ship with DPD, Royal Mail and FedEx.

We are based online ONLY but our Client Concierge Team are here to help assist with any sizing or style advice. Please email hello@nadinemerabi.com.

We do ship worldwide, you can find our delivery times here.

Contact Us

If you haven't found an answer to your query our Client Concierge team are here to help, you can find details on how to contact them here.